Frequently Asked Questions
Orders & Shipping
How long does shipping take?
UK orders typically arrive within 3-7 business days. International orders take 7-20 business days depending on your location. All orders are processed within 1-3 business days.
Do you offer free shipping?
Yes! Use code FREESHIP50 for free shipping on orders over £50.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
Do you ship internationally?
Yes, we ship to 38 countries worldwide including the EU, US, Canada, Australia, and more.
Products & Quality
Are your dried fruits organic?
Many of our premium dried fruits are certified organic. Check individual product descriptions for organic certification details.
How should I store dried fruits?
Store in airtight containers in a cool, dark place. For extended freshness, you can refrigerate or freeze them.
What's the shelf life of your products?
Our dried fruits typically last 6-12 months when stored properly. Food dehydrators come with manufacturer warranties.
Are your products suitable for vegans?
Yes! Our dried fruits and most of our products are 100% vegan and plant-based.
Returns & Refunds
What is your return policy?
Due to food safety regulations, we cannot accept returns on opened food products. However, if you receive damaged or defective items, please contact us within 7 days for a full refund or replacement.
How long do refunds take?
Refunds are processed within 7-10 business days after we receive your return or approve your refund request.
What if my order arrives damaged?
Please contact us immediately with photos of the damage. We'll arrange a replacement or full refund right away.
Discounts & Promotions
Do you offer discount codes?
Yes! New customers can use WELCOME10 for 10% off their first order. Buy 3 or more products and save 15% with code BUNDLE15.
Can I use multiple discount codes?
Only one discount code can be applied per order.
Account & Payment
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders and save your preferences.
What payment methods do you accept?
We accept PayPal, Apple Pay, Google Pay, and Shopify Pay for secure, convenient checkout.
Is my payment information secure?
Absolutely! All transactions are encrypted and processed through secure payment gateways.
Contact & Support
How can I contact customer service?
You can reach us via our Contact page or email us at info@thegourmetvariety.co.uk. We typically respond within 24 hours.
Do you have a physical store?
We're an online-only store, which allows us to offer better prices and a wider selection of premium products.
Still have questions?
Can't find what you're looking for? Contact us and we'll be happy to help!