Refund policy

Refunds and Returns

At The Gourmet Variety, we want you to be satisfied with your purchase.

Your statutory rights as a consumer are not affected by this policy.

If you purchase products online, you may have the right to cancel your order within 14 days of receiving the goods, where applicable under UK consumer law. Certain legal exceptions may apply, including goods that are liable to deteriorate or expire rapidly and other exceptions provided by law.

Food and consumable products

Some food and consumable products may be subject to specific legal exceptions or limitations. The fact that a product is a food item does not by itself remove your statutory rights. Where a product has been opened, used, damaged or handled in a way that goes beyond what is reasonably necessary to inspect it, this may affect the remedies available where permitted by law.

Faulty, damaged or incorrect items

If your order arrives damaged, defective or is not the product you ordered, please contact us as soon as possible at info@thegourmetvariety.co.uk and provide your order number and, where appropriate, photographs of the issue.

We will assess the issue and provide the appropriate remedy in accordance with your statutory consumer rights.

Refunds

Where a refund is due, it will normally be made using the original payment method.

Where required by law, refunds will include the applicable standard delivery charge. Additional delivery charges chosen by you, such as an upgraded delivery option, may not be refundable where permitted by law.

Order cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. We will make reasonable efforts to stop dispatch where possible, but this does not limit any statutory cancellation rights you may have.

Contact

For returns, refunds or cancellation requests, please contact:

info@thegourmetvariety.co.uk

Please include your order number and details of your request.