Shipping policy
Shipping Information
About Our Deliveries
The Gourmet Variety is an online retailer based in the United Kingdom. Some products may be fulfilled and dispatched by trusted third-party suppliers on our behalf. If an order contains products supplied from different locations, they may arrive in separate parcels.
Order Processing
Orders are normally processed within 1–3 working days. Processing times may vary during weekends, bank holidays and particularly busy periods.
Estimated UK Delivery
UK orders normally arrive within 3–7 working days after dispatch.
Delivery times are estimates and may vary depending on the product, supplier, courier, destination and circumstances outside our reasonable control. Any product-specific delivery estimate shown on the product page will apply to that product.
International Delivery
International delivery times vary according to the destination, courier service and customs procedures. Availability and estimated delivery charges will be shown at checkout where applicable.
Shipping Charges
Shipping charges are calculated and displayed at checkout before payment is completed. The amount may depend on the destination, parcel weight, product type and delivery service.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product or shipping price.
Order Tracking
Where tracking is available, the tracking details will be sent after the order has been dispatched. Tracking information may take some time to become active after dispatch.
Split Shipments
Products supplied from different locations may be dispatched separately and arrive on different dates. Where this occurs, customers will not be charged additional shipping fees unless these were clearly shown and accepted at checkout.
Delivery Address
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible at info@thegourmetvariety.co.uk. We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has been processed or dispatched.
Delivery Delays
Occasional delays may occur due to courier disruption, severe weather, customs procedures, supplier delays, bank holidays or other circumstances outside our reasonable control.
If your order has not arrived within the expected delivery period, please contact us at info@thegourmetvariety.co.uk and include your order number. We will investigate the delivery with the relevant supplier or courier.
Lost, Damaged or Incorrect Deliveries
If an order arrives damaged, incomplete or incorrect, please contact us as soon as possible at info@thegourmetvariety.co.uk. Include your order number, a description of the problem and photographs where appropriate.
Consumer Rights
Nothing in this Shipping Policy limits or excludes your statutory rights under applicable UK consumer law.